Terms & Conditions

Terms & Conditions applied to all vouchers:

  • All Mount Lofty House gift vouchers are valid for 3 years.
  • Vouchers are non-refundable and not redeemable for cash once purchased however transferrable within the validation period.
  • Extension of vouchers’ validation period will attract admin fee of $40 for 3 months and $90 for 6 months paid directly to Mount Lofty House by contacting [email protected]. Vouchers are allowed to be extended only once. Any unclaimed vouchers will be forfeited once expired.
  • Gift vouchers are subject to standard property cancellation policies.
  • Please note that lost or stolen gift vouchers cannot be replaced.
  • Vouchers cannot be split to be used on separate occasions – must be used in one transaction.
  • Bookings are essential for Accommodation, Restaurant and Spa prior to expiration of voucher. 

 

Vouchers for all Spa treatments:

  • As of 1/5/2021 all spa treatment vouchers can be redeemed for use from Monday – Saturday. If you are seeking to book your treatment on a Sunday a surcharge will apply.

 

Vouchers for Hardy’s Restaurant:

  • Please visit our Mount Lofty Restaurant page to discover more about our dining experience, menus, opening times and to make reservation.
 
Artwork purchases:
 
  • As each painting is unique, a member of the hotel guest services team will reconfirm the piece is available and contact you within 24 hours for pick up or delivery instructions.
  • We can organise for our professional Art Courier to pack and deliver, this cost is by quotation and depends on the size of the piece and the destination.